First of all the sales representative lied and told me that I could use any contractor that I wanted if i needed service because as a Realtor, I know how unethical contractors can be with shady deals and kickbacks. This was supposedly recorded on tape and I told her that I would not enter the agreement if I could not choose an independent contractor when needed service, she guaranteed it. Well when requested service, obviously this was a lie. My water heater went out and the contractor that the home warranty uses, told me that I... read full review »