WANTED TO FIND OUT AT BOOKING DESK IF WE COULD UPGRADE TO BUSINESS (STAR CLASS) ON THE RETURN FLIGHT FROM THAILAND USING FREQUENT FLYERS POINTS, AS WE WERE FLYING THERE STAR CLASS. WAS TOLD BY GAETON (STAFF MEMBER) AT DESK THAT THERE WAS NO POSSIBILITY AS FREQUENT FLYER MEMBERS WERE THE 'LOWEST OF THE LOW' - HE WAS EXTREMELY RUDE AND CONDESCENDING - IT WAS VERY TEMPTING TO JUMP THE DESK AND HAVE A QUIET WORD WITH HIM, BUT I WANTED TO GET TO THAILAND. APPROACHED HIM (GAETON) 6 MONTHS LATER ON A FLIGHT TO BALI - TOOK HIS NAME FOR THIS... read full review »