My mom 'won' this item after buying from you for YEARS. I call to let SOMEONE know that the item is NOT in working order.The lady ANGELA at CUSTOMER SERVICES if you don't mind, allows me to hold on forever and a day before being very rude with me and still GIVING ME AN INCORRECT email addy to lodge my complaint at, I am, as I type waiting for over 30mins for her to call me back with the correct details.I was sent from pillar to post since my first call.I don't want any of your freebies, I just want to know if this remote... read full review »