I too bought a kiyoseki flat iron and the second time I used it in the middle of straightening my hair it shut off and wouldn't come back on. I received the return label and sent it back and then called a few weeks later as to when I would receive it and the rep I spoke with asked if I got the label (which by the way I already said I did) then she said I would probably get it within 10-15 days. Since she sounded unsure about it I called right back to speak to another rep and to my dismay he put me on hold and when he came back said in the... read full review »