Here is the letter that I send to Sandals customer service - I emailed them and recieved no response, so I maiiled in a letter as well. I never recieved any type of response from Sandals in response to my issues. I would not recommend these resorts to anyone. To others my issues may seem dumb, but they were a big deal to me and I don't feel as though they should have happened for as luxurious of a place as they claim to be. I've read other complaints from those who had concierge level rooms as well, and I agree, do not waste... read full review »