I purchased a portable FREE AGENT GO drive and within a year the USB port broke. I contacted Seagate to find out if there were any options and discovered that it was still under the warranty. I followed the instructions and carefully packaged the item attempting to comply with the RMA requirements. I checked their website to view the status of my order but the website was not updated. On May 12th or 13th I called and was told that the drive should be sent out within 72 hours. I called back and spoke with Stephanie who informed me... read full review »