I had just had a bad experience with the 24 hours call center with Singapore Airlines. Apparently, they have outsourced their customer service hotline to some company in India. I have to wait a total of 5 days to have my tickets re-issued via the phone/internet. The story goes like this... I booked 3 tickets, one for myself and 2 for my daughters to fly from SFO to HK. I realised my daughters' last names were missing when I printed out the e-tickets. So I called the hotline number for US and it was re-directed to some company in... read full review »