I have had my Acer Aspire one Netbook/Laptop computer for only 5 months and the left shift key came off. I was told that it would not be covered under warranty and they wanted to have my credit card to put a hold on it for $449 to fix the computer. I only paid $350 for the computer to begin with. It just needs a new keyboard which if I fixed it myself, would be around $30. I think it is ridiculous for them not to fix the keyboard under warranty and then to want to have the hold on the credit card for more than I paid for it new. I will not be buying another Acer product! I guess you get what you pay for as far as product and customer service. read full review »