Rude adn disrespectful, and lack of communication skills. 1) This branch, as a whole, continually misunderstands instructions on what you want for your style, haircut. They have continuously mis-understood what we (me and my kids) tell them. THEY ARE NOTHING MORE THAN AN EXPENSIVE BARBER SHOP!! Really, how hard is it to trim split ends and to layer properly? IT IS NOT HARD AT ALL. They are just as bad at hair-coloring. Not just with me. for example, just as I was experiencing my 2nd "bad" haircut, another woman walked in... read full review »