i have been using WAMU credit card since 3 years.I never paid my bill late.When wamu moved to Chase, i paid my bill just 2 days late and charged 39.99 as late fee and $10 for financial charges.I called customer service and asked her to remove those charges.She simply said that 'its not possible' and you are in grace period. i requested her to remove atleast $10 financial charges then again same answer 'not possible'. if WAMU is there i would have get all my extra charges back... read full review »