ON NOVEMBER 20, 2008 I PURCHASED A PROJECTOR LAMP REPLACEMENT FOR A TOTAL OF $290.15. MY CHARGE CARD WAS IMMEDIATELY CHARGED. A MONTH LATER NO LAMP SO I CALLED AND WAS TOLD IT WAS SHIPPING THE NEXT DAY. I GAVE IT A COUPLE OF WEEKS AND CALLED AGAIN TO CANCEL THE ORDER. I WATCHED MY CREDIT CARD STATEMENT TO SEE IF THE CHARGE HAD BEEN REFUNDED AND IT STILL HAS NOT AND IT'S MAY 30, 2009! I HAVE CALLED, I HAVE WRITTEN AND NOTHING HAS BEEN DONE. YOU CAN'T EVEN GET A HOLD OF ANY ONE. IT'S THE MOST PATHETIC BUSINESS I'VE EVER ENCOUNTERED. I MEAN ARE YOU KIDDING ME HOW CAN PEOPLE CHARGE YOUR CARD AND NEVER SHIP THE MERCHANDISE!!! read full review »