On the 24.10.2008, my wife and I took the 1510 coach service from Cambridge to Heathrow T5 scheduled to arrive at 1805 hours in order to board British airways flight BA0574 to Milan (Malpensa) ETD1930 hours. However, instead of proceeding along the M 25 motorway, the driver took a different route citing traffic congestion and dropped us at the Central Bus Station Heathrow at 1845 hours instead of T5. It took the staff there another 20 minutes to put us on a coach to T5. As a consequence, we missed our flight and had to pay an additional amount... read full review »