These people have disconnected my service when i had mailed 2 checks (i have 2 accts) in one envelope. I was on hold for 1.5 hours. When i called after Hurricane Ike to cancel because the house was too badly damaged to rent so therefore no need for electricity. They told me it would take a week and i would have to pay for that. That was O.K. at the time but thy never turned it off! They claim that I never called them. I did. I noted it in my planner. the second time i called I asked for a tracking number so that i would have something to... read full review »