I was supposed to recieve my flowers by 11/17, they came in 2 days before my wedding. The toss bouquet was missing and the bouts were so ugly (not at all like the website pictures) I had to buy new ones, they weren't even usable. The one e-mail she finally sent me back on the subject said that she'd mail me a check that day for the amount of the toss bouquet (of course it never came) and that the bouts were exactly what I'd ordered. This woman doesn't reply to most e-mails, no one ever answers the phone - even when you're going nuts because your wedding's in a couple days and you have no flowers! read full review »