They are holding my $250 dollar deposit hostage!! I tried to exchange a bad phone with a replacement because I bought their $80 replacement insurance. What a mistake that was! First off, their "substitute" phone was crap, and second they said it takes 30 days for them to give your money back! I have all the tracking documentation and would like to charge them interest. The sales rep who initially sold me the phone said "if you have any problems with this phone, simply come into the store and we will exchange it right here"... read full review »