I was a Amex customer for the past 3 years, never being late, always paid in full. Due to the economic downturn, I started paying the minimum until couple of months ago. I called them prior to this situation to discuss about a possible solution. The operators do not know how to talk or listen to the customer. All they want to hear from me is, when are you going to send the payment. I am shocked that this company is using the name "American". This company do not deserve this name. People expects more from a 100 year old company, to act... read full review »