BOTTOM LINE: DO NOT EVER EVER GET THIS INSURANCE UNLESS YOU ARE ABSOLUTELY SURE YOU CAN NAVIGATE THROUGH THEIR SHADY BUSINESS PROCEDURES. If you want the short and simple, ignore my story MY TIPS FOR YOU: 1) make sure you read the contract agreement Asurion only covers the phone you first sign up with. The conditions are you have to be using that phone(kinda obvious) and that it's the phone you bought from your provider. 2) take a picture of the back of your phone w/o the battery & cover, it has to display the IMEI... read full review »