My mother who is very old arrived on london hethrow airport on 19th june 2009 and her flight number is AI111 and the booking reference HSPTJ through Air India flight from Delhi. When the booking was confirmed I spoke to one person from Air india in london on 18th june and she ensured me that the assistance will be given to her at hethrow but on her date of arrival no assistace was given at all even no wheelchair was also provided to her, and she was also asked to walk from one of the staff at airport . As a result she had to walk all the way... read full review »