We purchased a brand new Samsung BD-P1600A/XAA Blueray DVD player on June 2nd together with a LCD TV and the DVD player was defective. We use their online service center and created the support request on June 10th and we sent in the DVD player for repair on the 11th. On June 15th, we were notified via email by Samsung that they received the player and we should be getting it back within 7 business days. We never receive any update after that and on day 6, we call their customer service center only to be transfer from one department to... read full review »