I HAVE A MAJOR COMPLAINT, I HAVE BEEN A LONG STANDING MEMBER OF AMERICAN EXPRESS. THIS IS THE FIRST TIME THAT I USED MY POINTS TO TRAVEL. I BOOKED A TRIP ID#391811545794 ON JUNE 30TH, JFK TO PALM BEACH ROUND TRIP, 5 NIGHTS AT THE RITZ CARLTON AND AVIS CAR RENTAL. THE TOTAL WAS $2, 034.54, MY POINTS WERE DEDUCTED $683.19, MY BALANCE WAS $1, 351.00. I MADE THE RESERVATIONS. THE HOTEL DID NOT INCLUDE BREAKFAST AND IT WAS A DELUX ACCOMANDATION. MY SISTER WANTED TO JOIN ME ON THIS TRIP AND SHE CALLED JET BLUE, RITZ CARLTON ON THE SAME DAY, TUES... read full review »