I ordered a set of items on Saturday (4/12) as a gift for my sister. There were 3 shipping options - Regular delivery (7-10 business days), Express Delivery (Delivery by 4/16) and Super Fast Delivery (Delivery by 4/14). Since the birthday was 4/14 - I paid an inordinate amount of money to cover the cost of 'super-fast' shipping. On Tuesday (4/14), I noticed the order was still 'in process' and sent a note out to the customer service department asking what the challenge was. I got a response indicating it... read full review »