Writing this all down has made me feel this is a lost cause thanks. Here is a log of the initial complaint and all the problems I had just getting the phone and I was just going to let that phone sit in front of an empty house in Murrietta, CA as I was SO frustrated with VIRGIN MOBILE and the lacadasical way people had been dealing with me as a customer. 1. original order placed 6-7-2009 online w/ no option to change shipping method to overnight shipping (I tried to go back 2 times and lost my order and had to redo it 2 time... read full review »