I was hoping to purchase an annual ITIC card. Due to some issue on the application policy, I proposed to the service personnel to mention to the company to review its policy. And the service provider arrogantly told me: "We are a big company!" "We are not interested in customer's feedback." "We don't send back your documents if you are not buying the card. You have to come to our office to collect the documents. Unless you buy the card. Then we will post it to you." STA is a big company I can't... read full review »