I have been faithfully paying insurance at $6.00 per month since 2004 with increases now up to $7.00 per month. Through the years I have paid close to $450 for insurance and my phone was recently damaged and not able to use. I just found yesterday (11/7/08) that not only do I have to wait 3-5 business days to receive a new phone, it is refurbished. I have been with Sprint for 10 years now and cannot believe they treat their faithful customers this way!! I had to pay a $50 deductible so that now brings my total payments for insurance up to... read full review »