Purchased a ticket for a 'Major Airline' (actual airline name hidden until booking) because the site guaranteed a full guarantee if you are not satisfied with the airline. It will be a member of the Star, SkyTeam or Oneworld alliances. Upon booking, I found out the airline was Spirit, which is neither a major airline nor a member of any of those alliances. Had to spend 45 minutes on the phone and actually had to send SCREENSHOTS of their stated policy to [email protected] because the guy refused to acknowledge the refund policy. I had to deal with this guy: [email protected] read full review »