I am writing the anonymously. I happen to work for the Executive Customer Relations department of Samsung. Everyone in these forums is always complaining about how horrible our service is, but they honestly do no know how restricted we are with things we are limited to do within our power. Believe me, I take upwards of 40-50 calls a day of people who have time and time again gone through repairs on units, been waiting for callbacks, gotten the run around all the time, and I honestly do feel sorry for people when they call us. But there are... read full review »