Anyone has any idea, which organisation is looking after travel companies complaints in Australia? I have just a complaint about Singapore Airlines in Australia. They did cancel my parent travel tickets from Melbourne to Egypt on travel day and reschedule travel two days later without any reasonable reasons. Food on plane was off with such bad smell. I had complained to their customer service officer: “Dianne” in Melbourne airport, and she was so rude with us. I sent complain to Victorian Consumer Affairs. They sent letter to... read full review »