ordered on line a pair of ugg boots. website said they would be here in 1 wk. took over 2. box was torn, looked like someone had ran over it. site states that if not satisfied refund money, no ques. asked. etc. but if u click on exchanges & refunds, it says you can exchange boots but cust. has to pay shipping to send them back but they pay for the new boots to be shipped to you. fine, emailed them to send them back and they say i have to pay 45 to return and another 45 for the new ones to get shipped. $90 just to exchange them. they sent the wrong size and they are too small. do not buy from this company. read full review »