Black Friday I purchased a Sansa 4GB MP3 player for 39.99 when sale associate asked me to purchase the product replacement plan, I did so with his verbal explanation that if anything happened, it would be replaced. Item stopped working. I contacted customer service Aug. 5th and was greeted with Radio Shack employee “Brian 1044” who told me they would issue a gift card, I explained to him the website showed the item for sale for 65.00 vs. the 40.00 I paid for it, he came back and said that radio shack would issue it for 69.55... read full review »