Months ago (March), I brought my HTC Touch in for repair at a Bell store. I have an extended warantee, and I was quickly told that the phone would be returned for repair (because it was outside the 1 year policy). 2 days later i received a call and a refurb phone had come in to the store for pick up. The refurb phone was still locked to another account holder and I left the store with the loaner phone. A couple of days later, a new phone came in. I once again went in to pick it up, the new phone would not turn on. After switching my number... read full review »