Second xbox360 wireless headset in 6months has died, contacted xbox customer support to ask for a replacement, but I could not understand what they were saying and they could not understand me either!. Is it too much to ask for xbox support operatives to have a basic understanding of the English language and likewise of the product? or were they thinking to save money by employing eastern European and Asian operatives, as I suspect they were when they built the headset in the first bloody place, and used cheap parts. Microsoft could learn a lot from Nintendo, who make more money from a technically inferior but more reliable console (Wii). read full review »