i purchased a pair of ugg boots from this company. their site states on their home pag. that 100% satisfaction or we will refund your money. received the boots, were too small, so i emailed the company to request an exchange form. After searching on the site, found the return and exchange poicy, which said that for an exchange the cost of the return was customers responsibility, but the shipping of new item was paid by them. then received email saying in order to exchange the boots i would have to pay $45 to ship them and another $45 for the... read full review »