My husband and I were disappointed with our last visit to Kay Jewelers 1 week ago. We went to the store 2 weeks ago to have my husband's gold chain repaired. At the time his chain had 2 pendants on it; one was a gold crucifix and the other one was a small, white gold, heart-shaped pendant. The employee who took care of us that day apparently removed the crucifix pendant to clean it and didn't notice the heart pendant fall. The problem was that she did that after we left the store. When we picked up the chain 1 week later, I noticed... read full review »