I purchased tickets online and called two days before trip as courtesy to cancel. Informed that you can keep a xerox copy of the tickets, drop them in the mail and in 10 days you will see the money refunded onto your credit card. If not give us a call back." Beware: Amtrak has conflicting policies on ticket refunds. NEVER mail back tickets for refunds. If you do send them certified mail. REPS will tell you conflicting times for your refund anywhere from “ten days or so” to 3-4 months. Instead of having... read full review »