we have purchased 8 Greenday tickets for July 24 concert at CT. 4 out of 8 were already scanned. we have waited a month to know what went wrong, and to get a refund. no one contacted us once. here is the correspondence between me and the seller, a senior associate from the company. this includes my mail to the XL Center (the concert venue) to contact Ticketcity. Yes, WE have to do everything. not them, who are providing the failed service. bottom line: they don't care, and we (the consumer) are the one who have to work to get the... read full review »