I tried to download avast professional to my home computer. It did not down load and my account was debited twice for 39.95 on the same day 8-24-09. I tried to cancel this order and have my money returned. The loicense key is 20811311r140a0711-fzztklxx. I have a ref# from an email-Cancel order-payment completed. How do I resolve this matter? read full review »