Vibrant Whitening had this info at the VERY bottom of their website, usually where you can contact them, terms and conditions, etc. I NEVER have looked at those before but I SURE will now!! I did the same thing as all of you. Here's the deal. You need to email: [email protected] DO NOT punch this in as a website...compose an email to them at the website:[email protected]. Hopefully, withing 2 to 3 business days you should receive, through email, an RMA number( return number) and directions on how to return your... read full review »