8/21/2009 switched from dish network to direct tv, ordered package that includes dvr, they came and installed and then explaining remote i asked how does dvr work i was then informed i did not order dvr so these are standard recievers. Then on monday 8/24/2009 i called customer support and this is when i completely lost my mind..talked to scott id#u2595, where i was told basicly that i was stupid and the only one ever to not specifically mark in order a dvr receiver as opposed to normal receiver, then at the point of wanting to shred thi... read full review »