USER REVIEWS (Christine C)

37 reviews

Capital One Bank

christine chen September 16, 2010

Capital One has just taken over Chevy Chase Bank in the WDC area offically this Monday Sep 13, 2010. Being a former CCB customer, I have been experiencing nothing but problems this week. They include, missing acounts in my online profile, failure to close a matured CD, large balance requirements and service charges to two of my accounts without warning, and accounts frozen for no apparent reason. In addition I am also not able to use my ATM card which was supposed to be valid till I get the new Capital One card. Since Tuesday, I have been on... read full review »

Filled under: Business & Finances Location: United States

20 reviews

Washington Gas

christine chen August 25, 2009

Washington Gas should not be allowed to continue its monopoly of the business. Its customer service is simply appalling. I spoke with three reps today and none of them was a native speaker of English (does WG use a call center overseas?) and were poorly trained, and made claims that were clearly false. For instance, one named "Kevin" (which I am sure is not his real name) insisted that in order to set up an account, I would have to go to the WG office and present 2 IDs plus the deed for my house. I had never heard anything so... read full review »

Filled under: Home & Garden Location: United States