Hi, Dell Vostro 1510 laptop - service tag JRG42BS This is with reference to the below mentioned ticket no and voilation of next business day, service level agreement between DELL and me. Please forward this e-mail of mine to the legal department of yours advising them that this has caused me a mental trauma and the service engineer who came to my relatives house has created a big harrasment, even after me speaking to one of the supervisors of TVS on tuesday regarding the CDROM replacement. The supervisor who spoke to me on... read full review »