I submitted a claim for a refidgerator/Freezer. After 5 days, they finally sent someone out. Their technician said we needed a new compressor. They attempted to call NWH many times, where they would be put on hold and then hung up on. Finally I was able to reach them and they denied our claim as they said it was a built-in unit and those were not covered. I asked to speak to someone about it, and they said I could only email as they don't talk to customers. I sent them my contract which has no such exclusions, and of course they... read full review »