Where do I start... I ordered a bed with this company. Isincerely wish I had checked on the web first. We pad 1100UKP for a bed. It was delivered on time. The bed type, was Sophia bed with a mattress lift frame. The bed, as we subsequently found uot requires two people to assemble. It requires a coupel of allan keys and a spanner. It also requires instructions. Unfortunately, niether the correct tools or instructions were supplied. We did speak to the sales rep who supplied us with the bed and he managed to get a copy of instruction... read full review »