I ordered textbooks from B&N on 9/2. I got an email receipt which I have to confess I didn't look at closely because I figured my books were happily on their way (3-7 days!). When I finally looked, I noticed the ship date was 9-23 with no explanation. I called on 9/8 and found out the entire order was held up because one item was on back order. I cancelled that item and was assured I'd have my other books in 3 days which would have been Friday. Well, turns out my other items didn't ship until Friday and will arrive too late... read full review »