I booked flight tickets online for my parents. Since it was a sponsored ticket, I emailed the authentication documents together with my ID & credit card as requested when booking. When my parents arrived at the airport, they were told that the details had not been received. I tried to fax the documents to them at that late hour but due to their poor poor customer service & non-operational fax lines, it was received too late for my parents to get onto the flight. I then had to drive to the airport & paid R1060 to rebook the flight while it was entirely their fault. read full review »