HORRIBLE CUSTOMER SERVICE AND "BAIT AND SWITCH" SALES TACTICS On a 2008 trip out west, a Virus engulfed my laptop, at Best-Buy in Salt Lake City a full price Disk of Webroot and the Geek Squad saved the Day! When Renewal came August 2009, I found 50% the cost to buy new on-line, rather than renew on the internet, both from Webroot.com. Every time I called their Telephone Line to clarify a question on the already purchased deal, or typed a question to the Online Contact on the previously purchased deal, Webroot Staff CANCELLED MY... read full review »