I share the same experience with those entires listed around me, except so far I have recieved communication from them about my refund. Family Subscriptions, one of the magazine companies, no longer uses American Cash Awards as their clearing house. They have set up their own in Missouri. The number to call is 816-632-2919 If you aren't using Family subscriptions, then contact American Cash Awards, not by the # on the back of the reciept, but use this one: 1-888-888-9025. I spoke with a Tanga Monore. She was very helpful... read full review »