Our furnace has been out since Xmas and is still out (Jan19th)!!! We have the direct energy warranty plan. They have had 9 technician through here each replacing parts here and there. Never to fix it. It took the 8th technician to figure of what the problem really was. A missing reducer plate. After waiting 5 more days for the part to come in they ended up sending the wrong part. I informed this of the situation by phone before the tech came. Of coarse you can't talk directly to there parts department. That would be to easy. So after 6 -8... read full review »