I discovered 176, 000 miles “expired” in April 09. I called AA and spoke to with John Geib, Supervsor. Basically, they refused to accept responsibility for contacting me to WARN me of thier new program because they did not have my e-mail address on file. I find this to be an unconscionable excuse, given that I receive offers from AA for credit cards and the like. But, when it comes down to something I really care about, they feign innocence. Although AA has programs to regain those miles, they require AA travel, application to... read full review »