I have been in loss mitigation for 8 months now. Thats a long time, but National City was requesting everything under the Tuscan Sun to submit via fax only. Of coarse, they claimed to never recieve forms and when they did, it would take 4-6 weeks to process. I would call and be on hold for at least an hour (my lunch break). I would have to hang up and call again at 5:00 am in the morning. They are not west coast friendly! To make a long story short, I finally recieved their workout offer. Get this... my payment went up a $100.00 higher!!!... read full review »