This is the letter I sent to hotels.com after spending over an hour on their customer service line, being transferred to the wrong person or cut off four times, being called an asshole by customer service and not given a straight answer as to why none of the prices quoted on their recent 'New York on Sale' promotion were actually available: 'This has become completely unacceptable and totally ridiculous. I have been on the phone now with your customer service for over an hour. The first person I spoke with, Angel, was very... read full review »